Privacy Policy

Privacy Policy

This Privacy Policy explains how witchmark.co.uk (the “Site” or “we”) collects, uses, and shares your Personal Information when you visit or make a purchase from the Site.

Contact Information

For any questions or concerns about this policy, or if you’d like to make a complaint, you can reach us via:

  • Email: everything@witchmark.co.uk
  • Post:
    Witchmark Distillery
    c/o The Wiltshire Distilling Company Limited
    Long Barn, Fonthill Bishop
    Salisbury, Wiltshire, United Kingdom
    SP3 5SG

What Personal Information We Collect

  1. Device Information
  • Purpose: To load the Site accurately for you and perform analytics to improve user experience.
  • Source: Collected automatically through cookies, log files, tags, or pixels.
  • Shared With: Shopify (for processing and analytics).
  • Details Collected: Browser version, IP address, time zone, cookie data, viewed pages, search terms, and site interaction.
  1. Order Information
  • Purpose: To process your order, manage payments, arrange shipping, send invoices, communicate order status, and screen for fraud.
  • Source: Information you provide during the purchase process.
  • Shared With: Shopify (for processing and fulfilment).
  • Details Collected: Name, billing/shipping address, payment details (including credit card numbers), email, and phone number.
  1. Customer Support Information
  • Purpose: To resolve issues and communicate with you effectively.
  • Source: Information you provide when contacting us.
  • Shared With: Internal customer service team only.
  • Details Collected: Same as Order Information.

Minors

Our Site is not intended for individuals under 18. If you believe a child under 18 has shared their Personal Information with us, please contact us to request deletion.

Sharing Your Information

We share your Personal Information with trusted service providers to deliver services, including:

  1. Shopify: Used to power our store. Learn more.
  2. Compliance with Law: Information may be disclosed for legal requests or to protect our rights.

Behavioural Advertising

We use Personal Information for targeted advertising:

  • Google Analytics: Tracks user interactions. Learn more.
  • Shopify Audiences: Helps us show relevant ads on external platforms.

Opt Out Options:

Your GDPR Rights (EEA Residents)

You can:

  • Access, update, or delete your Personal Information.
  • Object to automated decision-making or processing.

To exercise your rights: Contact us at everything@witchmark.co.uk.

Cookies

Cookies enhance your browsing experience by storing information such as login details or region settings.

Common Cookies We Use:

  • _secure_session_id: Navigation assistance (24h).
  • _tracking_consent: Tracks your privacy preferences (1y).
  • _shopify_y: Analytics (1y).

Manage Cookies: You can block or delete cookies through your browser settings. Learn more at All About Cookies.

Do Not Track Signals

Our Site currently does not respond to “Do Not Track” signals due to a lack of industry standardization.

Changes to the Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.

Complaints

If you’re unsatisfied with how we handle your data, you can file a complaint with the ICO (UK's Data Protection Authority):
Submit a Complaint